Returns & Refunds

We want you to love what you bought. If something isn't right, here's how we handle it.

Unopened items — 30 days

You can return unopened, unused items in their original sealed packaging within 30 days of delivery for a full refund of the item price. Original shipping charges are not refunded, and return shipping is paid by the customer unless the return is due to our error.

Opened fragrances and body care

For hygiene reasons we can't accept returns of opened or used products, unless they arrived damaged or defective. Not sure about a scent? Take our fragrance quiz or start with a smaller size.

Damaged, defective or incorrect items

If your order arrives damaged, leaking, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including shipping — you won't need to send the item back.

Cancelling an order

You can cancel any order that hasn't shipped yet by contacting us as soon as possible. Cancelled orders are refunded in full.

How to start a return

Contact us with your order number (it's in your confirmation email, e.g. #A1B2C3D4) and the items you'd like to return. We'll reply with the return address and instructions. Please don't send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll email you and refund your original payment method. Banks typically take 5–10 business days to show the credit. Items bought with a discount code are refunded at the price you paid.

Gift wrapping

Gift-wrapping charges are non-refundable once the order has shipped.